We may collect information from you in several different areas on the Sites, including but not limited to those described below:
Registration or Inquiries
If you register for a service or inquire about our properties, tours, or other travel opportunities, you may be asked to complete a registration form and provide personally-identifiable information, including the information discussed above regarding reservations, profiles, payment, newsletters, and voluntary health information, depending on the nature of the registration or inquiry. You may also be asked to choose a user ID and password in order to take advantage of certain features the Sites may offer, including, but not limited to, newsletters, contests, forums, webcasts or subscription-based services. Similarly, if you agree to provide us with optional profile information, this information will be collected through a registration form.
Newsletters, Site Emails and Mobile Offers
We may offer newsletters and/or other communications to share information with you about the Sites, about us and our affiliates and subsidiaries, about our business partners, or about third party offers or information we think would be of interest to you. In these cases, we will collect the information discussed above regarding print and email newsletters. When you provide this information, you may receive communications either by registering for a particular newsletter or type of information, or in conjunction with a special tour, property, feature or membership for which you have registered on a Site. Remember, if you consent to receive text messages from us, your wireless carrier may impose a charge on incoming texts. Please check with your wireless carrier for details.
Certain transactions within our Sites, such as booking a reservation or purchasing items in one of our online stores, may require that you provide us with the registration and payment information, described above. For example, you may provide us with your name, email, address, payment information, and other details. We will use this information to complete the transaction that you have requested, e.g. to process your reservation and to invoice you. Although some of these services are handled directly by Xanterra or its subsidiaries, others are managed on behalf of Xanterra or its subsidiaries by third party service providers, and the information you provide during these paid transactions may be submitted directly to the applicable provider, which in turn may share limited information (such as your name and email address, but not payment account details) with Xanterra or its subsidiaries.
Contests or Sweepstakes
Surveys or Voting
From time-to-time we may request personally-identifiable information from you via surveys or voting polls. Participation is voluntary and you will have the opportunity to decide whether or not to disclose information. At times, you may have to register to vote or to take part in a survey. The information we collect through surveys will vary depending on the nature of the survey, but typically includes your email, name, and other profile or registration information.
IP Addresses and click-stream data
We may identify users by their IP address (e.g. to determine if a visitor is located in a country other than the U.S.). An IP address is a number that is automatically assigned to your computer whenever you access the Internet. When you request Web pages from the Sites, our computers log your IP address. Some countries may consider IP addresses to be personal information, so you may exercise choices with regard to your IP address as with other personal information, as described further below.
We may identify click-stream data for purposes of system administration, to improve the Sites and to report aggregate information to our advertisers and sponsors and/or other internal uses related to the Sites. Click-stream data is information collected by our computers when you request Web pages from the Sites. Click-stream data may include such information as the page served, the time, the source of the request, the type of browser making the request, the preceding page view and other such non-personal information. This data helps us analyze how visitors arrive at the Sites, what type of content is most popular, what type of visitors in the aggregate are interested in particular kinds of content and advertising, and the like.