Make Your
Reservation

VIEW/CANCEL
I have an Interagency Access Pass/Senior Pass   [ ? ]

*Do not check this box if you have an Annual Pass.

Health and Safety

Make Your
Reservation

VIEW/CANCEL
I have an Interagency Access Pass/Senior Pass   [ ? ]

*Do not check this box if you have an Annual Pass.

Grand Canyon National Park Lodges Now Open

These are unprecedented times with the onset of the coronavirus (COVID-19) pandemic. The health and safety of our guests and employees are top priorities. We have been closely monitoring the guidance and recommendations of public health agencies such as the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO) as well as federal, state, and local governments.

Travel Advisory (updated July 28)

Grand Canyon National Park Lodges Are Now Open

All of the Grand Canyon National Park Lodges are now open with limited dining options in place. Additional info to help you plan:

  • While staying inside the park, on-site and carry-out food and beverages will be available for purchase at Maswik Food Court and Pizza Pub, the El Tovar Dining Room, the Fred Harvey Food Truck (to-go only), the Sustain Your Hike Food Cart (to-go only), and The Fountain at Bright Angel Lodge (to-go only).
  • In-park motorcoach and rafting tours are canceled for 2020.
  • The National Park Service has suspended all Grand Canyon National Park shuttle bus services for the remainder of 2020.
  • For the latest information about Grand Canyon National Park, please visit the National Park Service’s website.
  • As part of our commitment to provide a safe environment for our employees and customers we have made the decision to require all visitors to wear face coverings while in the indoor public areas of our facilities and in outdoor areas where proper distancing is not possible. These areas include, but are not limited to lobbies, hallways, gift shops, restaurants, offices, and tour/ticket queueing lines. We thank you for your understanding and compliance.

 

Grand Canyon National Park Lodges Health & Safety Program

As a company that has operated for over 150 years in some of the most beautiful places on earth, we take pride in every aspect of our operations to deliver an unforgettable experience to our guests. From our front-of-house staff to our housekeepers to our kitchens, our focus on the health and safety of our guests and employees has always been fundamental to our operations as is our dedication to providing guests with flexibility to modify, customize, or cancel reservations. It is simply Second Nature to how we operate.

As we navigate these new and interesting times, we are evaluating every aspect of our operations and taking steps to strengthen employee and guest safety. This page on our website will be a resource to understand all of the practices we have in place regarding the health and safety of our employees and guests. We look forward to welcoming you to the magical place that we are fortunate enough to call home.

Working with Experts

We continue to adopt appropriate sanitization measures as prescribed by the Centers for Disease Control and Prevention (CDC) and encourage you to refer to this respected resource as you make your own near-term travel plans. Our company is in frequent contact with local authorities and partners such as County Health Departments and the National Park Service to continually monitor the situation on a regional level. Together with our internal Health & Safety Team, Xanterra is also consulting with health experts to develop new operational protocols in keeping with governmental guidelines. We are closely monitoring government policy changes, CDC guidelines, government mandates, and public health advancements, and will continue to make changes as necessary and appropriate to our operations.

What are We Doing to Keep Employees and Guests Safe?

At the Grand Canyon, South Rim, the safety of our guests and staff is a top priority. Our operations include lodging, food and beverage, tours, recreation, retail, and management of many public spaces. We are addressing each area of our business with a Health & Safety Team from the Xanterra Corporate Office, working in concert with our management teams in the field at each of our locations. The cross-functional team has developed a comprehensive set of policies and protocols to enhance safety for our guests and employees across all Xanterra brands.

These ongoing efforts include:

  • Face Coverings Required: All visitors are required to wear face coverings while in the indoor public areas of our facilities and in outdoor areas where proper distancing is not possible.
  • Physical Distancing: Guests will be advised to practice physical distancing by standing at least six feet away from other groups of people not traveling with them while standing in lines, using elevators or moving around the property. Any area where guests or employees queue will be clearly marked for appropriate physical distancing. This includes check-in, check-out, elevator lobbies, and dining outlets. Employees will be reminded not to touch their faces and to practice physical distancing by standing at least six feet away from guests and other employees.
  • Ongoing Cleaning: Xanterra is exercising increased vigilance in cleaning public spaces and disinfecting hard surfaces at all of our operations including but not limited to lobbies, registration, restrooms, counters, furniture, room keys, elevators, telephones, guest check-in areas, food outlets, cash registers, and tour vehicles. Our operations use cleaning products and protocols that meet EPA guidelines and are approved for use as a suite of solutions effective against viruses, bacteria and other and bloodborne pathogens. Our Corporate Supply Chain Management Team is working with our vendors, distribution partners and suppliers to ensure an uninterrupted supply of these cleaning supplies.
  • Hand Sanitizer: Hand sanitizer dispensers, touchless whenever possible, will be placed at key guest and employee entrances and contact areas such as reception areas, hotel lobbies, restaurant entrances, and exercise areas.
  • Guest Rooms: Standardized company cleaning and sanitizing protocols are used to clean guest rooms, with particular attention paid to high-touch items including TV remote controls, toilet seats and handles, door and furniture handles, water faucet handles, nightstands, telephones, in-room control panels, light switches, temperature control panels, alarm clocks and luggage racks. Our operations use cleaning products and protocols that meet EPA guidelines and are approved for use as a suite of solutions effective against viruses, bacteria and other and bloodborne pathogens. All bed linen and laundry will be changed and continue to be washed according to COVID-19 Interim Guidance put forth by the Association for Linen Management (ALM) and in accordance with CDC guidelines. Dirty linen will be bagged in the guest room to eliminate excess contact while being transported to the laundry facility. The frequency of air filter replacement and HVAC system cleaning has been increased and fresh air exchange will be maximized. Additionally, Xanterra Travel Collection has implemented the following in-room procedures at Grand Canyon South Rim for the safety of our guests and employees.:
    • In-room coffee and coffeemakers are no longer available.
    • Paper cups, notepads, pens, magazines, and guest service directories have been removed.
    • No stay-over housekeeping service or extra pillows or blankets in rooms. Complimentary extra towels, pillows, notepads, pens, and cribs are all available for a fee on a space-available basis.
  • Employee Training: All employees will receive training on COVID-19 safety and sanitation protocols with more comprehensive training for our teams with frequent guest contact including Housekeeping, Food & Beverage, Public Area Department, Hotel Operations and Security. Employee pre-shift meetings will be conducted in areas that allow for appropriate physical distancing between employees. Hand sanitizer will be available at appropriate key locations and employees will be required to wash their hands after clocking in and throughout their workday.
  • Personal Protective Equipment (PPE): Appropriate PPE will be worn by all employees based on their role and responsibilities and in adherence with state or local regulations and CDC guidance. Training on how to properly use and dispose of all PPE will be mandatory. Every employee entering guest areas will be provided a face covering and will be required to wear it while working. Gloves will be provided to employees whose responsibilities require them as determined by our Health & Safety Team in consultation with medical experts. This includes housekeeping, other public area attendants and security officers in direct contact with guests.

Response Plan

Xanterra takes great pride in our company safety and health record. Still, in these times we may find that we have to respond to a case of COVID-19 in our community. Every location within the company initiated an Incident Response Team very early in the COVID-19 event. These teams have worked tirelessly to keep our communities safe and return to business in a responsible manner. These teams all have detailed response plans in place should we have to react to an exposure event. These plans include employee and guest communication, super sanitation by industrial hygiene-certified cleaning companies and consultation with experts to create a safe environment.

Book and Travel with Confidence

In these uncertain times, it’s hard to know when will be the right time to travel again. You can plan and book with confidence knowing that you can cancel your reservation right up to 48 hours (*45 days for Phantom Ranch) in advance of arrival and receive a full refund. More good news: when making a reservation, we only require a deposit for the first night of your stay.

Should you have any questions or concerns, feel free to give us a call (7a-7p MT) at 1-888-29-PARKS (888-297-2757). We look forward to showing you A World of Unforgettable Experiences during your stay.

Note: These standards and protocols may evolve with time and are subject to change.

A Message from Our Parent Company, Xanterra Travel Collection

We appreciate your desire to travel with the brands of the Xanterra Travel Collection and our policies are designed to give you confidence in booking trips with our brands. If you would like to learn the health and safety standards the brands of the Xanterra Travel Collection share, click here or on the button below.