These are unprecedented times with the onset of the coronavirus (COVID-19) pandemic. The health and safety of our guests and employees are top priorities. We have been closely monitoring the guidance and recommendations of public health agencies such as the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO) as well as federal, state, and local governments.
Travel Advisory (updated June 2)
Our operations will re-open on a rolling basis. The anticipated schedule is as follows:
- El Tovar Hotel, Kachina Lodge, and Maswik Lodge will re-open June 5, 2020.
- Bright Angel Lodge will re-open on June 10.
- Thunderbird Lodge will re-open on June 15.
- Food and beverage will operate on a limited basis when re-opening. While staying inside the park, on-site and carry-out food and beverages will be available for purchase at Maswik Food Court, El Tovar Patio, the Fred Harvey Food Truck, and the Sustain Your Hike Food Cart.
- In-park motorcoach tours will begin operation on August 1.
As a company that has operated for over 150 years in some of the most beautiful places on earth, we take pride in every aspect of our operations to deliver an unforgettable experience to our guests. From our front-of-house staff to our housekeepers to our kitchens, our focus on the health and safety of our guests and employees has always been fundamental to our operations as is our dedication to providing guests with flexibility to modify, customize, or cancel reservations. It is simply Second Nature to how we operate.
As we navigate these new and interesting times, we are evaluating every aspect of our operations and taking steps to strengthen employee and guest safety. This page on our website will be a resource to understand all of the practices we have in place regarding the health and safety of our employees and guests. We look forward to welcoming you to the magical place that we are fortunate enough to call home.
We continue to adopt appropriate sanitization measures as prescribed by the Centers for Disease Control and Prevention (CDC) and encourage you to refer to this respected resource as you make your own near-term travel plans. Our company is in frequent contact with local authorities and partners such as County Health Departments and the National Park Service to continually monitor the situation on a regional level. Together with our internal Health & Safety Team, Xanterra is also consulting with health experts to develop new operational protocols in keeping with governmental guidelines. We are closely monitoring government policy changes, CDC guidelines, government mandates, and public health advancements, and will continue to make changes as necessary and appropriate to our operations.
At the Grand Canyon, South Rim, the safety of our guests and staff is a top priority. Our operations include lodging, food and beverage, tours, recreation, retail, and management of many public spaces. We are addressing each area of our business with a Health & Safety Team from the Xanterra Corporate Office, working in concert with our management teams in the field at each of our locations. The cross-functional team has developed a comprehensive set of policies and protocols to enhance safety for our guests and employees across all Xanterra brands.
These ongoing efforts include:
Xanterra takes great pride in our company safety and health record. Still, in these times we may find that we have to respond to a case of COVID-19 in our community. Every location within the company initiated an Incident Response Team very early in the COVID-19 event. These teams have worked tirelessly to keep our communities safe and return to business in a responsible manner. These teams all have detailed response plans in place should we have to react to an exposure event. These plans include employee and guest communication, super sanitation by industrial hygiene-certified cleaning companies and consultation with experts to create a safe environment.
In these uncertain times, it’s hard to know when will be the right time to travel again. You can plan and book with confidence knowing that you can cancel your reservation right up to 48 hours (*45 days for Phantom Ranch) in advance of arrival and receive a full refund. More good news: when making a reservation, we only require a deposit for the first night of your stay.
Should you have any questions or concerns, feel free to give us a call (7a-7p MT) at 1-888-29-PARKS (888-297-2757). We look forward to showing you A World of Unforgettable Experiences during your stay.
Note: These standards and protocols may evolve with time and are subject to change.
We appreciate your desire to travel with the brands of the Xanterra Travel Collection and our policies are designed to give you confidence in booking trips with our brands. If you would like to learn the health and safety standards the brands of the Xanterra Travel Collection share, click here or on the button below.